Terms & Conditions

Use of this website and purchasing any products and services is with your understanding and agreement of the following terms and conditions. We reserve the right to amend these terms and conditions at any time.

Order Fulfillment

Orders placed before 2pm AEST should be packed and shipped same day, with delivery usually in 1-3 business days. While we aim to have your order to you as quick as possible, sometimes orders may take more than 5 business days due to factors outside our control.

You will receive an email when your order is shipped which contains your shipment tracking details. Should you believe there is a problem with the delivery of your order, please contact our Client Services team on 1800 567 348.

Delivery Policy

Delivery within Australia is a flat rate of $18. For orders over $300, we offer complimentary shipping.

Delivery is normally by Australia Post, StarTrack Express or Couriers Please. At the time of delivery, if no one is available to take delivery at your specified address, the delivery agent will leave your package as specified by your delivery instructions. Please ensure any specific requirements for delivery are noted in the ‘Delivery Info’ field when placing your order but you cannot specify a delivery time.

Please be aware that if you specify that your delivery must be signed for, you will be subject to redelivery charges if no one is present at the time of delivery.

Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address.

Returns Policy

As a food product, LifeShape LED cannot be returned or refunded. Standard Australian Consumer Law rights apply.

Damaged on Delivery

For any products delivered within Australia that are found to be damaged on arrival, customers must notify our Client Service team on 1800 567 348 within 24 hours of delivery.

Health Disclaimer

Lifeshape Health Pty Ltd recommends that you should always consult our clinical team or your healthcare professional if you have any questions or concerns about your health, weight loss or the use of LifeShape LED Bars or Shakes.

LifeShape LED is a convenient, nutritionally balanced dietary replacement option for clients of LifeShape Clinic. Usage should be as recommended by your healthcare professional or the LifeShape Clinic health professional team and for further information please read our Important Information for Weight Loss.  This website offers general advice only.

Shakes are temporarily out of stock.
We apologise for any inconvenience caused.